Below are frequently asked questions, you may find the answer for yourself
Welcome to the Manglam Jewellers Help Center. We understand that purchasing fine jewelry is a significant decision, and we are here to make your experience as seamless as the shimmer of our gold. Below, you will find answers to our most common inquiries regarding our craftsmanship, shipping security, and customization services. If you don’t find what you are looking for, our dedicated concierge team is just a message away.
How can I be sure of the purity of the gold?
All jewelry at Manglam Jewellers is BIS Hallmarked, ensuring the highest standards of purity. Each piece is laser-engraved with the hallmark sign, the fineness (e.g., 22K or 18K), and the jeweler’s identification mark for your absolute peace of mind.
Do you provide certificates for diamond jewelry?
Yes, every diamond and precious gemstone piece comes with an authentic laboratory certificate from world-renowned institutions like IGI, GIA, or SGL. This certificate details the 4Cs (Cut, Color, Clarity, and Carat) of your stone.
Can I customize a design I saw online?
Absolutely! We specialize in bespoke jewelry. Simply share a reference image or a sketch with us, and our design team will work with you to create a unique piece tailored to your budget and style.
Is it safe to buy jewelry online?
Your trust is our priority. We use secure, encrypted payment gateways and provide 100% insured shipping. This means your jewelry is fully protected from the moment it leaves our hands until it is safely delivered to your doorstep.
How long does delivery usually take?
Ready-to-ship items are typically delivered within 3–5 business days. For customized or made-to-order pieces, please allow 14–21 days for our artisans to craft your jewelry to perfection.
What is your return and exchange policy?
We offer a hassle-free [e.g., 7-day] return policy on non-customized jewelry, provided the item is in its original condition with all tags and certificates intact. Please note that for hygiene reasons, nose pins are non-returnable.
Do you offer lifetime maintenance?
Yes, we provide complimentary cleaning and inspection services for Manglam Jewellers pieces. For more extensive repairs or polishing after years of wear, we offer maintenance at a nominal service fee to keep your jewelry looking brand new.
How do I find my correct ring or bangle size?
We have a detailed ‘Size Guide’ available on our website to help you measure at home. If you are still unsure, you can visit our boutique or contact us for a printable sizing tool.